Top 10 Best Noise Cancelling Headset for Call Center

Suppose you are a call center agent. A customer is delighted with the new offer and he wants to finalize the deal without any bargaining.

But all you hear is some scratchy popping sounds because of the poor quality of the hand-me-down headset you’ve been stuck with.

But what are you going to do?

Finally, frustrated, he cut the phone call without making the deal as he has other options.

Isn’t it a nightmare for any customer service provider?

Therefore, I am here with the 10 best noise cancelling headset for call center to save you from this horrible situation.

If you are just looking for a great recommendation then take a look at these from TECKNET:

List: 10 Best Call Center Headsets with Noise-Canceling Feature

Here is a short overview of my selected headsets. Catch a glimpse of it at first.

You might get puzzled seeing this little information. Which one to pick or not?

Don’t worry! I will disclose each headset with its key specs and pros-cons.

However, let me ask you an obvious question before that.

Aren’t you curious about how I could know what is the best headset for call center?

Well, I am letting you know about that before going to the in-depth review.

How to Choose Best Noise Canceling Headset For Customer Service?

Consider the below facts when buying a headset for call center use so that you won’t end up with a low-quality headset.

How Good Is The Noise Cancellation?

You are not the single one who is working on the same floor.

So, the chatter of your colleagues and other outside noise will interrupt the conversion between you and customers.

And no doubt, it will affect your overall performance.

So, go for a headset that supports active noise cancellation technology. It will suppress all the background noise technically rather than just physical blocking.

Then, you and the caller on the other end can both hear each other with superior clarity.

Microphone Quality Is Important

The mic is one of the essential things for call center headsets.

How can you carry on a conversation with the customer if the voice sounds fuzzy and unclear?

So, check if the microphone is capable enough to filter out unwanted outside noise.

Also, go for a flexible or detachable mic for more convenient use.

Comfort

The call center agents work for extended periods.

So, they have to be motivated and inspired when talking with callers.

An uncomfortable headset is enough to ruin everything in this case.

That’s why choose a headset with lightweight construction, well-padded ear cushions, and headbands for enhanced comfort.

Also, don’t forget to check the materials of the earpads and headband. They should be skin-friendly and breathable.

Style or Design

You can choose between over ear call center headsets and behind-the-ear ones. Single and dual earpieces are other options to consider.

Most call centers prefer a dual earpiece to ensure improved audio quality for both the employee and the caller.

However, that doesn’t mean you won’t get the best service from the mono ear headsets.

One of the benefits of mono ear headsets is they can keep one ear open to the surroundings.

Also, it won’t put pressure on both of your ears at the same time, which is very helpful for a customer service provider to work without any discomfort.

Therefore, you can pick any of them according to your preference.

Technology

Headset for call center agents should have innovative features, making it easy and simple to set up, use, and upgrade.

Besides these, integration with other apps, stable connectivity, good wireless range in case of wireless headsets is needed to answer calls swiftly and effectively.

Will It Be Long-Lasting?

Durability is also important. Why will you invest your hard-earned money in some low-quality product? Right?

Go for a headset that is built with sturdy materials.

Also, check the warranty features. The longer, the better.

So, prioritize the headset that offers a long-time warranty.

Well, these are the facts when I selected these noise cancelling headphones for call center.

Are you getting impatient?

Okay, I am not letting you wait any longer.

Let’s start the main discussion right away.

Best Call Center Headset Reviews: Upgrade Your Customer Service

In the beginning, explore the performance of my top recommended headset and know why I kept it on top.

1. Top Recommendation: Plantronics – Voyager Focus UC Active Noise Canceling Headset

★★★★★

Isn’t it great to get a complete package at a relatively affordable price?

I think the Voyager Focus UC of Plantronics is such a headset.

It efficiently combines great stereo audio, high-quality active noise-canceling, a boom mic, all-day battery life, and long-time wearing comfort without the downsides of mono headsets.

Now, see their key specs in a blink.

Key Specifications

• Form Factor: Over-ear.
• Connectivity: Wireless.
• Color: Black.
• Sound Output Mode: Stereo.
• Supported Bluetooth Profiles: A2DP.
• Battery Type: Lithium-metal.
• Compatibility: PC, Mac, Mobile Phones, Microsoft Teams, and other leading collaboration platforms.
• Dimension: 5.4 x 3.52 x 6.07 inches.

This Bluetooth headset is designed primarily for conference calls.

However, you will be impressed with its surprisingly good and well-balanced sound profile.

So, you can enjoy loud and distortion-free music with patent bass and enough treble with this headset too.

Besides, the high-quality Active Noise Cancellation properties make it ideal for professionals working even in a distracting environment in the office or at home.

You can enable the HD Voice option in the linked smartphone app to get greater voice quality than the standard mode.

Let me tell you another eye-popping trait about this headset.

It comes with three noise-canceling microphones, while most headsets often come with just one!

These three high-quality mics will allow even the far-end callers to hear only you, not your environment.

While offering good talking and playtime, reliable Bluetooth connectivity, crystal-clear calls, they don’t forget about comfort either.

It has soft memory foam ear cushions and a metal suspension headband with enough padding.

You will feel the difference just after wearing it on. It fits so comfortably that you won’t feel any headache even after several hours of wear.

So, altogether this Plantronics Voyager Focus UC headset deserves a round of applause.

I hope you have found the reasons how it could secure the first place!

Therefore, hurry up and grab this top-class noise cancelling wireless headphone for call center.

The second one is a little bit pricey, but it won’t disappoint you at any point.

2. Risk-Free Purchase: Leitner OfficeAlly LH270 Noise Cancelling Microphone Wireless Headset

★★★★

Leitner not only gives you a good product at a good value, but also it has gone above and beyond in providing a great customer service experience.

With its excellent sound quality and clear reception, you wouldn’t be more satisfied.

Have a glance at their key specs now.

Key Specifications

• Form Factor: On-ear.
• Connectivity: Wireless.
• Color: Black.
• Charging Time: 1 hour.
• Battery Type: Lithium-ion.
• Earpiece: Leatherette.
• Microphone Type: Ultra noise-canceling.
• Compatibility: Single or multi-line corded phone and PC, Mac.
• Special Technologies: UniBase conferencing technology.
• Warranty: 5 years.
• Dimension: 8.35 x 2.76 x 7.72 inches.

When you get a long warranty with a product, it must bring peace to your mind.

Well, this Leitner OfficeAlly LH270 offers five years of full replacement warranty.

Breathtaking. Isn’t it?

It is five times the warranty of most competitor wireless telephone headsets.

Even the warranty covers the battery too!

So, be sure that your OfficeAlly is going to last long.

How you conduct your business doesn’t matter at all.

Whether you work from home, in a call center, or a busy office, their noise-canceling mic will block out the background noise.

On top of that, the encrypted connection will keep your calls safe and secure.

So, the callers will hear only you, nothing else.

Besides, you can connect it to your phone or computer or even both simultaneously if you want.

Isn’t it so convenient?

Don’t worry about the comfort either.

Their soft leatherette ear cushions and adjustable headband will pump up your energy, offering all-day comfort.

Now, let’s move on to the later option.

3. Superior Wireless Connectivity: Jabra Evolve 65 UC Wireless Headset

★★★★★

Want to take your conversation to the coffee machine, colleague, or private room?

The Jabra Evolve 65 UC is here for you to give this wireless freedom for walking and talking.

Check out their key specs now.

Key Specifications

• Form Factor: On-ear.
• Connectivity: Wireless, Bluetooth.
• Color: Black.
• Speaker Bandwidth: 150 Hz – 6.8 kHz.
• Bluetooth Version: 4.0.
• Supported Bluetooth Profiles: A2DP (v1.2), HFP (v1.6), AGHFP (v1.6).
• Playtime: Up to 12 hours.
• Standby Time: 15 days.
• Charging Time: 2 hours.
• Certifications: CE, FCC ID, IC ID KCC, RCM, NCC, TELEC, SRRC.
• Industrial Certifications: Microsoft Teams, Avaya, Cisco, Alcatel Lucent, and Astra.
• Warranty: 2 years.
• Dimension: 0.79 x 2.73 x 3.19 inches.

The battery life of this Jabra Evolve 65 UC is better than the Leitner OfficeAlly LH270 headset.

This Jabra USB headset works with almost all popular online voice call services. It is certified with most of the major communication platforms.

You can enjoy superior wireless connectivity and amazing sound for both calls and music with this 65 UC headset.

If you cannot concentrate on your work due to the chatter of your colleagues, this headset will come to rescue you from this situation.

Its passive noise cancellation offered by specially designed ear cushions can eliminate high-frequency noise like the human voices.

If you don’t want to get disturbed during calls, just turn on the busy red light. It will act as a do-not-disturb sign for your colleagues.

Your boss will be impressed with this act of increased productivity too.

While providing long battery life and strong wireless connections, it also supports dual connectivity.

You to connect this headset to your PC and one other Bluetooth device at the same time.

So, it will allow you to take calls on your preferred device.

Isn’t it handy?

Another fascinating thing about this headset is it can be paired with up to eight devices!

Overall you can say it is one of the best wireless noise-canceling headphones available in the market.

4. Perfect Solution for Call Center: MAIRDI M806UC USB Headset for Call Center

★★★★★

These MAIRDI M806UC USB Headsets are made for heavy all-day usage even in the busiest and loud call centers and offices with exceptional comfort, fashionable design, and noise-canceling microphone.

Let me tell you about the key specs now.

Key Specifications

• Form Factor: Over-ear.
• Connectivity: Wired.
• Color: Black.
• Warranty: 2 years.
• Microphone Type: Rotatable, noise canceling.
• Control: In-Line mute and volume control.
• Ear Cushion Material: Protein leatherette.
• Headband Material: Plastic.

This binaural headset comes with a DSP (Digital Signal Processing) technology that will enhance your audio experience.

It is ideal for both communication and casual music listening.

The wideband audio solution provides a natural and clear listening experience.

One of the notable features of this headset is its comfortability.

The earpads are made with plush soft protein leatherette that is capable enough to contribute to the hygiene issue.

Besides, the ear cup is 180° rotatable, which provides a perfect seal.

The adjustable headband can be fit into any head size.

Their gooseneck boom mic offers excellent flexibility. You can even move the microphone to any side you want because of the rotating feature.

On top of that, it has anti-acoustic shock functionality that blocks out the loud sound of more than 118 dB to protect your hearing.

These headphones work exceptionally well for hearing impaired people.

The users of Dragon Nuance Voice Recognition software highly appreciate it.

The headset also comes with great durability.

Their support team will respond to your message within 24 hours as early as possible.

So, you can be sure that these super affordable headphones are going to last long.

I am going to disclose another wired call center headset right now.

5. Ideal Mono Ear Option: Logitech USB Headset Mono H650e

★★★★★

This Logitech USB Mono H650e headset comes with industry-leading audio quality with a comfortable and durable design.

While working, if you still need to stay alert about your surroundings, this headset can be a great catch for you.

While providing enterprise-grade communication, it also allows you to keep one ear open to your surroundings with its single-ear design.

See their key specs at a glance.

Key Specifications

• Form Factor: One-ear.
• Connectivity: Wired.
• Color: Black.
• Microphone Type: Flexible noise-canceling.
• Mic Pickup Pattern: Uni-directional.
• Compatibility: Microsoft Lync, Cisco, and most business-grade UC platforms.
• Warranty: 2 years.
• Dimension: ‎7.3 x 7.97 x 2.46 inches.

Besides, to bring you the best sound quality, the digital signal processing, and dynamic equalizer technology precisely adjust the mic and speaker audio.

Their laser-tuned drivers ensure crystal clear conversations with minimum distortion.

On top of that, the noise-canceling microphone reduces background noise to add extra clarity to the conversation.

So, you will hear and be heard in accurate wideband audio with a more natural and true-to-life listening experience.

Don’t want to get interrupted when you are on call?

Don’t worry. A unique LED light on the back of this headset provides a visual alert when you’re on a call.

You can even manage calls more easily without looking away from your work with its on-cord call controls.

Moreover, you can carry on providing superior customer service comfortably for a long time.

Their ultra-light design with padded leatherette headbands and earpads are more than enough for that.

Now, there is a headset from the famous Sennheiser on our list.

See below for the details.

6. Overall Good: Sennheiser SC 75 USB Noise-Cancelling Microphone

★★★★

The Sennheiser SC 75 USB MS is a wired binaural headset with flexible connectivity, instant fit, refined styling, and excellent sound.

It is an ideal headset for office professionals who require an excellent hands-free communication solution.

Take a look at their key specs now.

Key Specifications

• Form Factor: On-ear.
• Connectivity: Wired.
• Color: Black.
• Microphone Type: Noise-cancelling.
• Mic Frequency Response: 150 Hz – 6.800 Hz (Wideband).
• Sound Pressure Level: Max. 113 dB (limited by ActiveGard on the USB interface);
• Max. 118 dB (limited by ActiveGard on 3.5 mm jack interface).
• Cable length : 2.1 m / 6.89 ft.
• Compatibility: Smartphones, Tablets, Desk Phones, PC.
• Warranty: 2 years.
• Dimension: 5.71 x 7.09 x 2.17 inches.

What if you have the freedom to choose the earpads as per your demand?

Yes, I was talking about the 2-in-1 earpad styles of this headset. You can pick soft leatherette or light acoustic foam padding for maximum comfort.

However, you won’t get this luck in any other headsets I have described till now.

Besides, this SC 75 USB headset is equipped with a neodymium speaker for legendary Sennheiser HD sound to offer a more authentic and natural audio experience.

Want to avoid hearing damage or any hearing problem?

Then be happy!

This headset will protect you from acoustic injury caused by sudden sound bursts on the line.

Sounds fantastic, right?

Anyway, like the other contact center headsets, it also has a noise-cancelling mic to filter out all unwanted background noise for crystal-clear conversations.

But the notable thing is its flexible arm, which ensures that your microphone stays in the perfect position and cannot be twisted out of place.

A protective carrying case is also delivered for easy storage and transport.

7. Stay Productive and Stylish in Parallel: IPD IPH-160 Monaural Noise Canceling Corded Headset

★★★★

IPD IPH-160 is a professional landline headset for contact center and office users.

It features a lightweight, durable and stylish design with a clear sound wideband speaker and a good noise-canceling microphone.

Explore their key specs at once.

Key Specifications

• Form Factor: One-ear.
• Connectivity: Wired.
• Color: Black.
• Cable Type: Coiled.
• Warranty: 3 years.
• Dimension: 5.11 x 6.89 x 1.37 inches.

You will get a more extended warranty period with this headset than the previous Sennheiser SC 75 USB.

However, like the Sennheiser SC 75, it also has an acoustic shock protection circuit to protect your hearing sense from sudden noise picking.

High-grade microphone design for excellent noise attenuation with metal mesh cabinet.

Do you prefer something elegant yet sturdy?

Then its unique look with a spinning aluminum decoration cover will surely bring a smile to your face.

Besides, the ergonomically curved steel headband is covered by a tube for comfortable wearing.

You can even adjust the speaker to achieve the right position for your hearing ear.

I need to mention that the provided HIS-02 cable is only made for the IPD headsets with Avaya 9600 & 1600 series to maintain the optimal microphone gain.

So, before purchasing, don’t forget to match your phone’s model number with their provided list.

Don’t worry if the model number is not listed there. You have to ask IPD for the properly compatible cable as they have different cable options for the headset.

Only three are left now out of the ten.

Let’s go for them. Who knows, you may find your perfect match from the last three!

8. Best For Noise Cancellation: TECKNET Noise Canceling Wireless Call Center Headphones

★★★★★

Can’t you concentrate on your calls due to the chatter of your colleagues? And do your customers always complain about your noisy background?

So, you want pin drop silence at your workplace. Right?

Don’t worry! The TECKNET Bluetooth headset is here for you with fantastic noise canceling feature to solve this issue.

Key Specifications

• Form Factor: On-ear.
• Connectivity: Wireless.
• Color: Black.
• Battery Type: Lithium-ion.
• Battery Capacity: 400 mAh, 3.7 V.
• Standby Time: 400 hours.
• Charging Time: 1.5-2 hours.
• Charging Cable: USB-C.
• Compatibility: Laptop, cell phones, PC, computers, tablets, and other Bluetooth-enabled devices. Also, laptops without Bluetooth (by USB dongle).
• Warranty: 18 months.
• Dimension: 3.07 x 2.24 x 7.52 inches.

This headset comes with extraordinary battery life. Any other call center headsets of this price range can rarely support this battery feature.

Actually, this headset is developed for communication in high-noise environments.

It can eliminate up to 99.6% of transmitting noise so that the customers on the other side won’t hear your background noise.

Therefore, it is suitable for call centers, receptionists, construction sites, truckers, or wherever life takes you.

Enjoy all-day comfort and perfect fit with ultra-soft earmuffs and adjustable headband, lined with soft protein leather anti-slip padding on the top.

Don’t hesitate to attend phone calls even if you are driving a car with an open window.

Your voices will still be heard crisp and clear, and the connection will remain strong with no stutter or missed communication.

Moreover, their 270°rotatable mic comes with a reversible design to allow you to wear it either on the right or left ear.

You can even adjust the microphone to the perfect angle for loud and clear capture of your voice.

So, go for it if you want an affordable mono ear headset wrapped with some luxurious traits.

Here comes the ninth one.

Go through the following section to know about its performance.

9. For Handy Use: OvisLink Professional Call Center Headset with Noise Canceling Mic

★★★

OvisLink corded headset is a professional single-ear headset with premium voice quality, perfect for everyday call centers, customer service centers, or business uses.

You have already known a little about this headset from the table, but let me mention a few more.

Key Specifications

• Form Factor: Over-ear.
• Connectivity: Wired.
• Warranty: 2 years.

While most wired headsets come with a 3.5 mm headphone jack, this OvisLink headset is an exception. It supports a 2.5 mm connection.

This headset is compatible with all AT&T phones with a 2.5mm headset jack.

We all want everything hassle-free and handy to avoid extra pressure, especially at our workplace.

I think this headset can satisfy you at this point with its smooth and easy using system.

Just connect the headset to your telephone’s 2.5mm jack.

Now press the headset button on your phone.

Now you can control everything from the phone’s keypad.

No additional adapter is needed to operate it.

Readily available. Isn’t it?

It’s not the end. A quick-disconnect cord is also included for your convenient use.

Now let’s know about its comfortability. Will it be comfy enough?

Its lightweight build and smooth leatherette ear cushion will provide you day-long comfort.

In addition to this, the rotatable boom microphone will let you place the speaker either on the left or right ear anytime.

Anyway, is anyone out there who hasn’t heard about Microsoft?

I guess there is none!

Ok, but have you ever expected to see this name here?

Yes! You are thinking it right.

Now there is a headset from Microsoft on our list.

Let’s check it out.

10. Top Class Budget Pick: Microsoft LifeChat LX-6000

★★★★★

When the name is Microsoft, who will cast doubt on its performance?

Won’t you agree?

Unlike all other Microsoft products, this LifeChat LX-6000 comes at a lower price.

However, that doesn’t mean that its quality is degraded. Microsoft didn’t back down a single step to show their expertise in this field also.

Now, get a quick look at their key specs.

Key Specifications

• Form Factor: On-ear.
• Connectivity: Wired.
• Color: Black.
• Sound Output Mode: Stereo.
• Voltage: 1.1 Volts.
• System Requirement: Microsoft Windows 7 or higher.

Microsoft LifeChat LX-6000 is a cheap, durable, decent, and reliable headset that can make your meetings and conference calls more productive.

Even if you are in a rowdy environment, the noise-canceling microphone will make you heard loud and clear on the other end.

Whether you are on an important call or trying to meet a deadline in a distracting workplace, it is always there to deliver the best.

Its stereo wideband digital audio provides clear and acoustically accurate sound.

Moreover, the call light indicator of this headset is such a thing, which you can expect in high-end headsets. It will let others know that you are busy.

Isn’t it so beneficial?

You are also getting ergonomically designed earpieces and an adjustable microphone to enjoy enhanced comfort with all these fabulous features.

Also, you can adjust the volume or mute it on the fly with its handy control scheme.

So, step on it if you are on a tight budget.

Finally, it has come to an end. I mean the discussion on the ten top-rated call center headsets.

But stay here a little more.

Exploring these ten headsets, if you are already confused and also don’t want to purchase my top recommendation, see the below section.

Best Choices

Here is the list of my best choices:

1. MAIRDI M806UC USB Headset for Call Center
2. TECKNET Noise Canceling Wireless Call Center Headphones
3. Microsoft LifeChat LX-6000

All ten headsets are worthy in terms of their quality and performance. They can meet every demand for your call center use perfectly.

However, you can go for any of the above for a relatively better experience.

Now it seems complete. Right?

Then let’s wrap up for today.

Conclusion

Well, I have done my part already. Now it is your turn to settle which one to pick or not!

I hope this comprehensive review will help you a lot to find the best noise cancelling headset for call center.

Don’t forget to follow the buying guide when purchasing.

And have a happy time with your customers over the phone.

Thanks for reading this article.

Frequently Asked Questions: